How your watch gets to you

Shipping timeline at a glance

Handling time

Orders are processed within 1–3 business days after purchase, which includes a final verification check before your watch is packaged for shipment. You’ll receive a shipping confirmation email with tracking information as soon as your order ships.

Transit time and shipping method

Insurance and signature requirement

Every shipped order is fully insured for its full purchase value while in transit. A signature from someone 18 or older is required on delivery to confirm safe, secure receipt of your watch. We’re unable to waive the signature requirement given the value of what’s being shipped.

Shipping address requirements

• We ship to a physical street address capable of receiving a signature-required delivery
• We’re unable to ship to P.O. boxes given the insurance and signature requirements above
• Please double-check your shipping address at checkout — we’re not responsible for delays or non-delivery caused by an incorrect address provided by the customer

Where we ship

We currently ship within the United States. If you’re located outside the U.S. and interested in a specific watch, contact us directly — international shipping may be arranged on a case-by-case basis with additional insurance and customs considerations.

Delays

While we aim to meet the estimated delivery windows above, timelines can be affected by carrier delays, weather, or other circumstances outside our control. If your order hasn’t arrived within a reasonable time of its estimate, contact us and we’ll follow up with the carrier on your behalf.

Lost or damaged in transit

Because every order ships fully insured, you’re covered in the rare event a package is lost or arrives damaged. Contact us as soon as possible — ideally within 48 hours of delivery for damage claims — so we can file an insurance claim and arrange a replacement or refund.

Questions about shipping

Reach out any time for help with a shipment or delivery.