Timepiece Luxury Inc.
Frequently Asked Questions
Answers before you buy, sell, or trade
Everything you need to know about how our marketplace works. If you don't find your answer here, reach out and we'll walk you through it directly.
Buying
Are the watches on your site authentic?
Yes. Every watch listed for sale on Timepiece Luxury Inc. is independently authenticated by our team before it's published, including cross-checking the movement, case, dial, and documentation against manufacturer specifications.
Which brands do you carry?
We specialize in Rolex and Omega, alongside a growing selection of other respected horology brands. New arrivals are added regularly, so check back or reach out if you're after a specific reference.
Does every watch come with papers and box?
Where available, original box and papers are included and noted on the listing. Some pre-owned pieces may not have their full original set — this is always disclosed on the product page before you buy.
How is my watch shipped?
All purchases are shipped fully insured, with signature required on delivery. You'll receive tracking information as soon as your order ships.
Can I return a watch after purchase?
Yes, subject to the terms in our return policy. Reach out to our team as soon as possible after delivery if a piece isn't right for you.
Selling
How do I sell my watch to you?
Contact us with details of the piece — brand, reference number, condition, and any box or papers you have. Our team reviews the details, authenticates the watch, and comes back with a no-obligation offer.
How do you determine the offer price?
Offers are based on the watch's authenticated condition, completeness of box and papers, and current market demand for that reference. We aim for offers that are fair and grounded in real market data, not lowball estimates.
How long does payment take once I accept an offer?
Once your watch has been received and verified in person, payment is typically issued within a few business days, depending on your chosen payment method.
Is shipping my watch to you safe?
We'll provide instructions for fully insured, trackable shipping once your submission is approved for review, so your watch is covered in transit.
Trading
Can I trade my watch toward a different one?
Yes. Submit the details of your current watch along with the piece you're interested in, and we'll assess the value of your watch against the one you want, so you can trade up without a separate sale process.
What if my watch is worth less than the one I want?
That's common — we'll let you know the difference in value, and you simply cover the remaining balance to complete the trade.
Payment & Trust
What payment methods do you accept?
We accept major credit cards, bank transfer, and other secure payment methods depending on the size of the transaction. Details are confirmed with you directly before checkout.
Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment channels, and we never store full card details on our own systems.
What happens if a watch turns out not to be authentic?
This shouldn't happen given our authentication process, but if an issue is ever identified, contact us immediately — we stand behind every piece we sell.
Still have a question about buying, selling, or trading a watch with us?
Email us