Clear terms if plans change

Cancelling a purchase

If you've placed an order to buy a watch through Timepiece Luxury Inc., you may cancel it free of charge before the item has shipped. Once a watch has been packaged for insured shipping, it can no longer be cancelled through this policy, though you may still be eligible to return it under our separate return terms.

Cancelling a sale or trade

If you've submitted a watch to sell or trade with us, you're free to withdraw it at any point before we've issued payment or completed the trade. Once an offer has been accepted and funds or a trade item have exchanged hands, the transaction is considered final.

• Before an offer is accepted: withdraw your submission at any time, no charge
• After an offer is accepted, before payment or trade completion: contact us immediately — cancellation may still be possible
• After payment or trade completion: the sale or trade is final

Authentication and shipping fees

If authentication or insured shipping has already been arranged on your behalf at the time of cancellation, the associated cost may be deducted from any refund. We'll always tell you upfront if a fee applies before finalizing a cancellation.

How to request a cancellation

Reach out to us directly by phone or email with your order or submission details, and we'll confirm the status of your transaction and next steps as quickly as we can.