Timepiece Luxury Inc.
Warranty Policy
What’s covered after your purchase
Every watch we sell is authenticated before it reaches you, and backed by a warranty against mechanical defects. This policy explains what’s covered, for how long, and how to make a claim.
Last updated: September 2026
Warranty period
Warranty Period
12 Months
12 Months
From the date of delivery, covering mechanical defects in materials or workmanship identified after our pre-sale authentication.
What’s covered
Covered
Mechanical defects
- Movement failure not caused by external damage
- Winding or setting mechanism defects present at delivery
- Water resistance failure, where the watch was sold as water resistant and not later serviced or opened by a third party
Not Covered
Normal wear & misuse
- Cosmetic wear, scratches, or fading consistent with normal use
- Damage from accidents, drops, or improper handling
- Battery replacement for quartz movements, where applicable
What voids the warranty
- Service, repair, or modification performed by anyone other than us or a manufacturer-authorized service center
- Damage caused by water exposure beyond the watch’s rated water resistance
- Damage resulting from accident, misuse, or neglect
- Alteration of the case, bracelet, or movement not disclosed to us in advance
How to make a warranty claim
- Contact us with your order details and a description of the issue
- We’ll advise whether the watch should be sent to us or to a manufacturer-authorized service center for evaluation
- If the issue is confirmed as a covered defect, we’ll arrange repair or replacement at no cost to you
- Shipping for an approved warranty claim is covered by us; shipping for issues found to be outside coverage may be the customer’s responsibility
How this differs from our authenticity guarantee
This warranty covers mechanical performance after a genuine sale. It’s separate from our Product Authenticity Policy, which guarantees that every watch we sell is authentic and covers a full refund in the rare case a watch is found not to be genuine, regardless of how much time has passed.
Questions about your warranty
Reach out any time for help with a warranty claim or a question about coverage.
Phone
Address
2973 Harbor Blvd #763
Costa Mesa, CA 92626, United States
Costa Mesa, CA 92626, United States